IT Specialist
THE PERSON:
Are you motivated and technically minded? Do you enjoy using your skills and interests to the benefit of others, you may be well suited as an IT Specialist!
THE POSITION:
Here you will work with clients to provide hardware, software, network, and cloud solutions to benefit their operations. You will have the opportunity to use your communication and technical skills, in a professional manner, for our corporate clients.
SolutionsIT is looking for someone who is consistent, dependable, motivated, trustworthy, strives to communicate well with others, and is looking to enjoy their work. Working individually on troubling shooting client problems and collaborating with other team members to produce solutions is part of our everyday environment.
RESPONSIBILITIES:
- Resolving reactive issues for clients in-person, remotely and onsite.
- Problem solving on every level of the OSI model.
- Providing outstanding communications through phone, email, and chat, with clients, coworkers, and vendors.
- Leveraging and managing excellent customer documentation.
- Efficiently managing expectations, tasks, priorities, and deadlines.
- Contributing to the team's increased efficiency by refining processes and procedures, and through conversation and collaboration.
- Participating in training and professional development.
CORE QUALIFICATIONS:
- Exercises strong verbal and excellent written communication skills.
- Possesses a postsecondary diploma in IT or the equivalent experience.
- Enjoys customer service and personally owns each customer experience.
- Experienced in deploying new, as well as in maintaining and upgrading existing technology.
- Knowledgeable, skilled troubleshooter.
- Competent Windows desktop and server administration, as well as Active Directory, Azure, and Office 365 management. Experience managing G Suite is a desired plus.
- Loves working with people and technology on a team, but also able to work independently.
OTHER DESIRED QUALIFICATIONS:
- Excited to build relationships with customers and team members in a positive, meaningful way.
- Appreciates and exemplifies SolutionsIT Core Values and our company culture.
- Motivated by a desire for continue self-improvement; is a self-driven, "can-do" professional.
- Values process, but couples that with critical thinking and a willingness to make things better.
- Willing to assist the team by sometimes performing tasks after hours, upon request and during emergencies.
Please send your resume to hiring@solutionsit.ca.
Only applicants selected for interviews will be contacted.
