HelpDesk Technician
If you are a talented IT professional who loves troubleshooting and problem-solving, and as a result you have demonstrably solid IT experience, we invite you to apply!
We are excited to learn how you have leveraged your life experiences, your enjoyment of interacting with others, and your refined communication skills while seeking opportunities to help and serve others. And we are eager to discover how your enjoyment of working on a team and independently has made you both a valuable and flexible team member whether working from the office or from home.
SolutionsIT has an immediate opening for a Help Desk IT Support Technician. We are looking for applicants who take pride in the quality of their work and who share our commitment to honesty, integrity, and personal accountability. You must have extremely strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. A sense of urgency for task completion and for client experience are essential. This is an outstanding opportunity to join a team of highly qualified peers and to play an integral role in a thriving company that will challenge you to grow both your technical and business skills.
WHY SHOULD YOU JOIN SOLUTIONSIT?
- You will have access to a broad range of technologies.
- You will be encouraged, and receive the support needed to earn professional certifications, making you more knowledgeable and valuable both at SolutionsIT and within the industry.
- SolutionsIT will help you advance your career. Our best people stay with us and grow with us.
- We offer a competitive salary and benefits, certification testing reimbursement, and more.
- We work in a fun environment which also provides healthy professional challenges.
- Our company’s culture is built on the foundation of integrity, empathy, teamwork, passion for exceeding expectations, and what we like to call TNT (doing things “today not tomorrow”).
RESPONSIBILITIES
- Resolving reactive issues for clients in-person and remotely.
- Problem solving on every level of the OSI model.
- Providing outstanding communications through phone, email, and chat, with clients, coworkers, and vendors.
- Leveraging and managing excellent customer documentation.
- Growing into an expert in your field.
- Efficiently managing expectations, tasks, priorities, and deadlines.
- Contributing to the team’s increased efficiency by refining processes and procedures, and through conversation and collaboration.
- Participating in training and professional development.
CORE QUALIFICATIONS:
- Exercises strong verbal and excellent written communication skills.
- Possesses a postsecondary diploma in IT or the equivalent experience.
- Enjoys customer service and personally owns each customer experience.
- Experienced in deploying new, as well as in maintaining and upgrading existing technology.
- Knowledgeable, skilled troubleshooter.
- Competent Windows desktop and server administration, as well as Active Directory, Azure, and Office 365 management. Experience managing G Suite is a desired plus.
- Loves working with people and technology on a team, but also able to work independently.
OTHER DESIRED QUALIFICATIONS:
- Available to work in Canada, immediately.
- Excited to build relationships with customers and team members in a positive, meaningful way.
- Appreciates and exemplifies SolutionsIT Core Values and our company culture.
- Believes in our systems and solutions.
- Committed to doing things the right way, all the way, all the time, every time.
- Motivated by a desire for continue self-improvement; is a self-driven, “can-do” professional.
- Values process, but couples that with critical thinking and a willingness to make things better.
- Willing to assist the team by sometimes performing tasks after hours, upon request and during emergencies.
Apply by email with attached resume please
