As a new Essential Managed Service customer – welcome aboard!
We are looking forward to providing professional computer, network and ‘how-to’ support. If something isn’t working the way you expect it to – let us know. Our HelpDesk staff is here to help. Stuck in Microsoft Office? We use Office every day – feel free to give us a call. There are two ways to get support from SolutionsIT:
Call Us Directly - 1-866-325-7536 / 1-204-325-1688
- If you get voicemail during business hours – please leave a message with your business name, phone number, and a description of the issue you are having. A Ticket will be created and a technician will call you back when they are done their call and help resolve the issue or provide a time estimate of when they will be able to support your concern.
- AFTER-HOURS: If your issue is an emergency follow the prompts and press “2” to be connected to our on-call engineer. Emergency / after-hours rates will apply.
- Private website portal: https://www.solutionsit.ca/scanme/
Email - firstname.lastname@example.org
- This email address is in place to give to our Service customers to provide priority service
- Sometimes forwarding an email (with a screenshot or without) is the fastest way to let us know there is a problem. All emails are then loaded as a Ticket into our Service Portal, work scheduled, and a technician assigned. (If you get an email quoting a ticket number – this is our way of saying we got your request and are going to work on it.)
- Using email@example.com helps ensure the NEXT available technician will be there to help and that when you call in anyone can explain where we are at.